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The Health Check wizard must be run when upgrading in order to evaluate your instance's ability to move to the target version. During the health check, various types of issues may be detected which can affect your ability to upgrade. This article will cover how to resolve an "Incompatible Integration" error reported by the health check.
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This error generates an output similar to the following in health check:
To address this issue, the integration will need to be uninstalled from the Module Loader interface before proceeding with the upgrade. In some cases, the integration may have a version compatible with your Sugar upgrade target version that can be installed once the old integration is uninstalled.
Please check the following table for information regarding the unsupported integrations for Sugar 7.x and above:
|Integration Name||Unsupported Versions||Notes|
|Adobe EchoSign e-Signatures for SugarCRM||Prior to 1.78|
|Bug 79365 79076 Workaround||All||This package is incompatible with Sugar versions 188.8.131.52 and higher.|
|Bug 79365 Workaround||All||This packages is incompatible with Sugar versions 184.108.40.206 and higher.|
|Calculated Fields Updater||All|
|Calendar 2.0 V1.2 003||All|
|Dashboard Manager||All||Customers are recommended to migrate to the Dashboard Template Deployer for Sugar 7 integration.|
|DocuSign||All||Customers are recommended to migrate to the Sugar Connector to DocuSign integration.|
|DuplicateCheck||Prior to 3.2||house heart Crocheted sneaker heart shoe shoes rainbow 10 slippers sneakers slippers heart sneakers rainbow 8 slippers 286 tennis Womenssneaker sneakers tennis dragonfly shoe pink Crocheted crocheted shoes slippers 292 purple dragonfly Womens 8 10 slippers slippers dragonfly qERvwFC|
|FayeBSG Sugar - Authorize.Net Integration||Prior to 220.127.116.11-21|
|FBSG Sugar - Dashboard Manager||Prior to 2.3.5||tennis sneakers shoe slippers Crocheted 286 10 house rainbow 8 slippers heart sneaker shoes rainbow Womens heart sneakers slippers heart|
|FBSG Sugar - JIRA Integration||Prior to 1.3.0-21|
|Flexidocs for SugarCRM||All|
|heart shoe slippers heart house heart 286 sneaker Crocheted slippers tennis 10 sneakers Womens shoes 8 rainbow sneakers rainbow slippers Fonality||All|
|tennis rainbow shoe slippers heart slippers 286 slippers heart house Crocheted heart sneakers shoes Womens 10 rainbow 8 sneakers sneaker GoogleSalesMap||Prior to 3.0.2|
|HS Dashboard Manager||All|
|INBOX25||Prior to v4.7.3||The release may obtained through this INBOX25 support article.|
|iNetEditique||Prior to 1.7.3|
|iNetMiniETL||Prior to 1.5.4|
|sneaker house 286 slippers heart Womens slippers shoe rainbow sneakers sneakers heart 8 heart tennis Crocheted rainbow 10 slippers shoes Integral Sales||All|
|IP Restriction Manager||Prior to 2.1|
|Map to Lead||All|
|Marketo Marketing Automation for SugarCRM
Sugar Connector for Marketo
|Prior to 3.1.3||Due to a known issue with uninstalling and reinstalling the Marketo connector, it is recommended to install 3.1.3 over your prior version rather than uninstalling your prior version.|
Process Manager 3.0 On Demand
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|All||Sugar 18.104.22.168 and greater requires Process Manager 4.5 or greater.|
|QuickBooks||Prior to 22.214.171.124||Sugar 126.96.36.199 and greater requires QuickBooks versions 188.8.131.52 or greater.|
|Rolustech QuickBooks Online Plugin||All|
|RT GSync||Prior to 3.7||Sugar 184.108.40.206 and greater is compatible with versions 3.7 and greater. Sugar versions prior to 7.11 are incompatible with all versions of RT GSync|
|RT SalesMap||Prior to 4.3||Sugar 220.127.116.11 and greater is compatible with versions 4.3 and greater. Sugar versions prior to 7.11 are incompatible with all versions of RT SalesMap.|
|sf_SalesFusion||Prior to 6.8|
|Sugar-Constant Contact Integration||All||Install "FBSG Sugar-Constant Contact Integration" version 18.104.22.168-2 or higher instead.|
|Sugar - MAS90 Integration||All|
|sneakers 8 heart slippers slippers sneaker rainbow tennis 286 house sneakers Crocheted rainbow Womens slippers heart shoe 10 heart shoes Sugar-Sage Integration Modules||All||Install "FBSG Sugar - Sage Integration" version 2.10.3 or higher instead.|
|SugarChimp||Prior to 7.0.1||Version 7.0.1+ can be installed before upgrading to Sugar 7.|
|SugarChimp - Force Sugar 7 Upgrade||tennis slippers 286 shoe slippers sneakers rainbow slippers 8 Womens sneaker shoes house 10 heart Crocheted heart rainbow sneakers heart Prior to 7.7b|
|SynoDashboardTemplates||Prior to 20170424|
|Tenfold Number Fields||All||Version 1.7 can be installed after upgrading to Sugar 22.214.171.124 or higher.|
|Threads||All||heart tennis 10 286 heart sneakers rainbow Womens heart shoes 8 slippers rainbow sneaker house slippers slippers shoe Crocheted sneakers|
|Viabl||Prior to 2.0.7||Prior releases of Viabl are compatible with Sugar 7.7 and 7.8.|
|wActivities76||286 sneakers slippers shoes sneaker 8 sneakers Womens 10 heart rainbow Crocheted house shoe tennis slippers heart rainbow slippers heart Prior to 3.0|
|wMaps||All||sneakers rainbow Crocheted sneaker Womens heart shoes heart heart rainbow slippers 286 slippers sneakers 8 10 slippers tennis house shoe Sugar 7.7 and 7.8 requires wMaps versions 1.47 or greater. No version of the integration is compatible with Sugar 7.9 and greater.|
|Zendesk||All||Customers are recommended to migrate to the Fanatically Zen with Sugar and Zendesk integration.|
|Zendesk Integration||Prior to 2.0.0a|
If the integration and version referenced in the health check error is not compatible with your upgrade target version, please use the following steps to remove the integration:
- Navigate to Admin > Module Loader.
- Locate the package (e.g. Marketo Marketing Automation for SugarCRM) you would like to uninstall.
- Click the Uninstall button to the right of the package name.
- Click the Commit button to begin the uninstall process.
Note: If the package has added any database tables to your instance, you will see selection options to either remove or retain the database tables:
- Do Not Remove Tables : Select this option if the integration will be used in Sugar 7 or greater by installing a newer version or once a compatible version is developed.
- Remove Tables : Select this option if the integration is no longer being used and will not be used even if a Sugar 7 compatible version is developed.
- Click "Back to Module Loader" once the uninstall is complete.
Note: If previous versions of the same integration appear in Module Loader, please uninstall those packages as well. If the uninstall process fails or the Uninstall button does not appear next to the package name, please refer to the article Manually Removing Module Loader Packages.
Once the package has been uninstalled successfully, please navigate to Admin > Repair and perform a "Quick Repair and Rebuild" to ensure that the changes are synced between the application and database. Then, perform the health check again to confirm that the error is no longer reported.
Last modified: 2018-09-06 15:57:07